Privacy Policy

This policy explains how we collect and handle your information across our website. We review this policy periodically to ensure it remains up to date. If we make changes, we’ll post the latest version here. When significant changes occur, we’ll let you know when you next access our services, or by other means of communication.

The term ‘personal data’ refers to any information relating to you as an identifiable individual. This includes data such as your name, contact details, internet protocol (IP) address, cookie identifiers, or device IDs, as well as information linked to such identifiers, like how you use our services or your general location when doing so.

Why and how we use your personal data

We only use your information where:

• you’ve given us your consent,
• it’s necessary to deliver the services you’ve requested,
• it’s necessary to comply with legal rights or obligations, or
• for normal business purposes as set out in this policy.

How we use personal data

• Ensuring our website and services are accessible and usable by you on your specific device;
• Contacting you with messages, notifications or alerts that are necessary to deliver the requested services;
• Responding to communications or support requests you have sent us;

When we have your consent

We will obtain your consent for specific purposes, such as:

• Sending you emails or updates related to your inquiries or requests;
• Using certain cookies or tracking technologies that require consent.

You can withdraw your consent at any time by contacting us.

Legal obligations and compliance

We may retain and use your information where required by law or to exercise legal rights. This includes compliance, regulatory, and auditing purposes. When you exercise your rights to access, modify, or delete personal data, we may request identification documents to verify your identity.

Data retention

We only retain your data for as long as needed to provide services or as required by law. Afterwards, data is deleted or anonymized. You can request deletion of your data at any time.

Third-party processors

We only share your data where necessary to operate our business or comply with legal obligations. Third parties we may engage include:

• Email service and communication management providers;
• Hosting and infrastructure services (such as Amazon Web Services).

Data security

Keeping your personal data secure is our top priority. Access is restricted to DeskCode employees who require it to perform their duties. We use secure systems and encryption to protect your data from unauthorized access.

Cookies

We use cookies and similar technologies to improve and analyze our website. You can manage cookie settings through your browser preferences.

Who we are and how to contact us

DeskCode SRLS
Via Civita Castellana, 128
01030 Corchiano (VT), Italy
VAT / P.IVA: 02379460567
Email: info@deskcode.it

If you have questions about this Privacy Policy or how we handle your personal data, please contact us via email.